National Police
Policía Nacional
Results: 58 · Clear
Emergency and public services
Emergency services
Civil Guard
Guardia Civil
Roads and many smaller towns.
Local Police
Policía Local
Municipal service, which varies by town.
Fire brigade
Bomberos
Depends on the municipality. If you cannot get through, call 112.
Medical emergencies
Emergencias sanitarias
Not available in every autonomous community. 112 is the safer choice.
Sea rescue
Salvamento Marítimo
Health and support
Helplines
Suicide crisis line
Línea 024
Also for family and friends. If life is in immediate danger, call 112.
Gender-based violence helpline
Violencia de género
Use WhatsApp if it is not safe to talk on the phone.
Help for children and teenagers
Teléfono ANAR
ANAR Foundation.
Red Cross information and support
Cruz Roja
Spanish Association Against Cancer
Asociación Española Contra el Cáncer
Free, 24 hours.
Addiction information and guidance
Fad Juventud, información y orientación
Run by Fad Juventud.
Accem: refugee and migrant support
Accem
Calle Magallanes, 3, 8ª planta, 28015 Madrid
Head office in Madrid.
Home and utilities
Power, gas and water faults
Electricity, i-DE network
Averías i-DE (Iberdrola)
Free. Call the network company for your area, shown on your bill as distribuidora.
Electricity, Endesa network
Averías e-distribución (Endesa)
Endesa has other numbers in other regions; check your bill.
Gas, Nedgia network
Urgencias Nedgia
If you smell gas: do not switch on lights or appliances, open windows, go outside and call from there. If in danger, call 112.
UFD (Naturgy) power faults
Averías UFD (Naturgy)
Faults and incidents.
Nortegas gas emergencies
Urgencias Nortegas
Redexis gas emergencies
Urgencias Redexis
Madrileña Red de Gas emergencies
Urgencias Madrileña Red de Gas
24 hours, 365 days a year.
Canal de Isabel II water
Canal de Isabel II
C/ Santa Engracia, 125, 28003 Madrid
Customer service.
Cars and transport
Garages
RACE roadside assistance
RACE, asistencia
Second number: from abroad. Terms depend on your membership or cover.
Emergency and public services
Theft, roads and public services
Crime reports for foreign tourists
Denuncias para turistas extranjeros
Theft, damage and stolen documents. English and French 9:00–21:00, Italian and German 9:00–15:00. Paid number.
Road traffic information
DGT, información de tráfico
Government information line
Atención al ciudadano
012 citizen information: Madrid
012 Comunidad de Madrid
Information on regional services and procedures.
Social Security information
Seguridad Social
Road accident victim support
DGT, atención a víctimas de tráfico
Free line run by the DGT, Spain's traffic authority.
FACUA consumer association
FACUA
Consumer association.
Health and support
Poisoning
Poison information service
Instituto Nacional de Toxicología
Poisoning and adverse reactions to medicines.
Legal and finance
Gestors and accountants
General Council of Administrative Agents
Consejo General de Gestores Administrativos
Calle de San Bernardo, 17, 7ª planta, 28015 Madrid
Madrid College of Administrative Agents
Colegio de Gestores Administrativos de Madrid
Calle Jacometrezo 3, 28013 Madrid
Food, leisure and travel
Hotels and stays
Paradores state hotel chain
Paradores de Turismo
Emergency and public services
Embassies and consulates
Russian Embassy in Madrid, emergencies
Embajada de Rusia, urgencias
Emergencies only.
Russian consular section in Madrid
Sección consular de Rusia
Joaquín Costa, 33, Madrid
Open Mon–Fri, 10:00–13:30.
Russian Embassy in Madrid
Embajada de Rusia
Velázquez, 155, Madrid
Ukrainian Embassy in Madrid, emergencies
Embajada de Ucrania, urgencias
Emergencies only.
Ukrainian Embassy in Madrid
Embajada de Ucrania
Embassy of Belarus in Madrid
Embajada de Bielorrusia
Embassy of Kazakhstan in Madrid
Embajada de Kazajistán
Avenida de los Madroños, 43, 28043 Madrid
Consular section of Kazakhstan in Madrid
Sección consular de Kazajistán
Calle Sotillo, 10, 28043 Madrid
Second number: emergencies only.
Embassy of Armenia in Madrid
Embajada de Armenia
Calle Mayor 81, 28013 Madrid
Embassy of Estonia in Madrid
Embajada de Estonia
Calle Claudio Coello, 91, 1D, 28006 Madrid
Embassy of Ireland in Madrid
Embajada de Irlanda
Paseo de la Castellana 46-4, 28046 Madrid
General enquiries.
Health and support
Clinics and doctors
Hospital appointments, Madrid
Cita Sanitaria, atención hospitalaria
Gregorio Marañón Hospital
Hospital Gregorio Marañón
C/ Doctor Esquerdo, 46, 28007 Madrid
Second number: emergency department.
Ramón y Cajal Hospital
Hospital Ramón y Cajal
Ctra. de Colmenar Viejo km 9,100, 28034 Madrid
Public hospital, switchboard.
Cars and transport
Taxis and transfers
Radio Teléfono Taxi, Madrid
Radio Teléfono Taxi
Book a taxi by phone.
Tele Taxi, Madrid
Tele Taxi Madrid
Book a taxi by phone.
Legal and finance
Banks
CaixaBank
Free within Spain. Second number: from abroad.
Unicaja Banco
Customer service.
Ibercaja
Daily, 8:00–22:00.
Cajamar: unlock online banking
Cajamar, desbloqueo de banca online
Bank of Spain
Banco de España
Central bank: does not handle customer accounts.
Health and support
Pharmacies
Madrid College of Pharmacists
Colegio Oficial de Farmacéuticos de Madrid
Cars and transport
Flights and airports
Aena airport passenger information
Aena, información a pasajeros
Iberia information and bookings
Iberia, información y reservas
Free within Spain, 24 hours. Second number: landline.
Iberia baggage
Iberia, equipaje
Free within Spain. Second number: landline.