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What to do if your documents, money or phone are stolen

What to do after a theft in Spain: who to call, how to report it and what to block.

112 If a life is at risk, call 112 first: it is free, works without a SIM card and answers in English.

Steps

  1. If you are being threatened or the thief is still nearby, call 112.
  2. Report the theft (denuncia) to the Policía Nacional or the Guardia Civil, depending on which force covers your town. Foreigners can dictate the report by phone in several languages and sign it later at the station.
  3. Block your bank cards straight away in the bank's app or by phone, and your SIM card with your mobile provider.
  4. Keep a copy of the report: your bank, your insurer and the offices issuing new documents will ask for it.
  5. If your passport was stolen, go to your country's consulate for a new passport or an emergency travel document. A new NIE or TIE card is issued by the police by appointment.

Say it in Spanish

Me han robado. Quiero poner una denuncia.

I have been robbed. I want to report it.

Who to call