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What to do if the power or water is off, or you smell gas

Faults at home: smell of gas, power cut, burst pipe. What to do first and who to call.

112 If a life is at risk, call 112 first: it is free, works without a SIM card and answers in English.

Steps

  1. If you smell gas, do not switch lights or appliances on or off, do not light anything, open the windows, turn off the gas tap and leave. Call the gas emergency line or 112 from outside.
  2. If the power is off, check the switches in the fuse box and whether your neighbours have power. If the whole building or street is out, call the fault line of your area's distribution network, not the company you pay. The network is named on your bill.
  3. If a pipe bursts or there is no water, turn off the main stopcock and call your town's water company fault line: the number is on your water bill.
  4. Faults inside your home — wiring, pipes, boiler — are a job for a plumber or electrician.

Say it in Spanish

Huele a gas. / No hay luz en toda la casa.

It smells of gas. / There is no power in the whole house.

Who to call

Power, gas and water faults

900 750 750

Gas, Nedgia network

Urgencias Nedgia

If you smell gas: do not switch on lights or appliances, open windows, go outside and call from there. If in danger, call 112.